Returns & Exchanges
At HCD Furniture Toronto, we want you to be completely satisfied with your home furnishings. If a piece doesn't perfectly fit your space, we offer a 14-day return window for most items in their original condition.
Initiate Your Request
Contact our Toronto customer service team via email or phone within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Your Item
Ensure the furniture is disassembled and placed back in its original packaging with all hardware, instructions, and protective materials included.
Schedule Pickup or Drop-off
Arrange for a professional courier pickup or bring the item directly to our local warehouse facility during designated receiving hours.
Inspection and Refund
Once our team inspects the item for quality assurance, your refund will be processed to the original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing